Heylo Return Policy

Returns are available subject to the following conditions: 

  • Items received are faulty, damaged or if the wrong product is sent. Returns are not available for change of mind, so please choose carefully. 
  • Once the parcel is received, we will either refund the cost of the product or send a replacement depending on the concern. 

30 Days Taste Test Guarantee

  • We offer a 30 day taste test guarantee, if you are unhappy with your tasty Magnesium Sparkling Water or Magnesium Supplement we will issue you a $20 store voucher for you to try another product better suited to you

The following conditions will not be eligible for any refunds or returns: 

  • The products have been opened or the customer has sampled and does not like the products. 
  • The customer changes their mind or has made a mistake in their order.
  • The customer did not familiarise themselves with the ingredients or other product information available on the product page before ordering.

If a refund or exchange is agreed upon, this will only be processed once the original items have been received back to the address supplied by emailing hello@heylomg.au