Heylo Privacy policy

At Heylo Mg, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: When you place an order or register on our site, we may collect your name, email address, shipping address, billing address, phone number, and payment information.
  • Device Information: We collect data about the device you use to access our site, such as your IP address, browser type, operating system, and how you interact with our website (e.g., pages viewed, time spent on the site).
  • Order Information: When you make a purchase, we collect details related to the items ordered and transaction details for processing and fulfillment purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: We use your personal information to process and deliver your orders, including payment processing, shipping, and providing order confirmations.
  • To Improve Our Website: We may use your information to analyze how you interact with our website, helping us enhance your experience and make improvements.
  • To Communicate with You: We may use your contact details to send updates regarding your order, respond to customer service inquiries, and share promotional offers (with your consent).
  • Marketing: With your consent, we may send you promotional emails or newsletters. You can opt out of these communications at any time.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or share your personal information with third parties, except as necessary to complete your order or provide services, such as:

  • Service Providers: We may share your data with trusted third-party providers who help us with payment processing, order fulfillment, and website hosting. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like to request deletion of your data, please contact us at [Insert Contact Info].

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. Cookies help us remember your preferences, track usage, and personalize your experience. You can modify your cookie settings in your browser at any time.

6. Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.
  • Request corrections or updates to your personal information.
  • Request deletion of your personal data, subject to legal requirements.
  • Opt-out of marketing communications by using the "unsubscribe" link in our emails.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated policy will indicate the "Last Updated" date. Continued use of our site after any changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@heylomg.au