Heylo Frequently Asked Questions

  • How does magnesium benefit my body?
  • What are the benefits of drinking Heylo magnesium water?
  • What forms of Magnesium do you use?
  • How much magnesium is in each bottle of Heylo?
  • Is Heylo suitable for people with dietary restrictions?
  • Can I drink Heylo before or after workouts?
  • Does Heylo contain sugar or artificial sweeteners?
  • Are there any allergens in Heylo?
  • Heylo is currently available in the following delicious flavours:
  • Is Heylo magnesium water safe for children?
  • How long does shipping take?
  • Can I track my order?
  • Is there a minimum order for free shipping?
  • How does the subscription service work?
  • Can I modify or cancel my subscription?*
  • Can I change the delivery address for my subscription?
  • What is your return policy?
  • Can I drink Heylo every day?
  • Where can I buy Heylo in stores?
  • What makes Heylo’s magnesium water different from other mineral waters?
  • Is Heylo sustainable?
  • Can I recycle Heylo packaging?
  • Who is Heylo?
  • Do you offer bulk or wholesale purchasing?

Product Information and Use

  • How does magnesium benefit my body?
  • What are the benefits of drinking Heylo magnesium water?
  • What forms of Magnesium do you use?
  • How much magnesium is in each bottle of Heylo?
  • Is Heylo suitable for people with dietary restrictions?
  • Can I drink Heylo before or after workouts?
  • Does Heylo contain sugar or artificial sweeteners?
  • Are there any allergens in Heylo?
  • Heylo is currently available in the following delicious flavours:
  • Is Heylo magnesium water safe for children?

How does magnesium benefit my body?

Magnesium is an essential mineral that supports muscle function, reduces stress, and helps maintain energy levels. It plays a critical role in over 300 biochemical reactions in the body, including nerve function, muscle recovery, and regulating sleep patterns.

What are the benefits of drinking Heylo magnesium water?

Magnesium plays a vital role in reducing muscle tension, promoting relaxation, and supporting overall wellness. Drinking Heylo magnesium water can help maintain hydration, improve recovery after exercise, and support stress management and help get a restful nights sleep

What forms of Magnesium do you use?

We use 2 of the most bioavailable forms; Citrate and Glycinate

How much magnesium is in each bottle of Heylo?

Each bottle of Heylo contains 90mg of magnesium, which helps to meet your daily needs and support overall well-being.

Is Heylo suitable for people with dietary restrictions?

Yes! Heylo magnesium water is: - Vegan - Gluten-Free - Dairy-Free - Keto and Low Carb - Made with natural, clean ingredients. It is suitable for most dietary preferences and sensitivities.

Can I drink Heylo before or after workouts?

Yes! Heylo magnesium water is perfect for both pre- and post-workout. It helps hydrate and replenish essential electrolytes, supports muscle recovery, and reduces post-exercise fatigue, making it ideal for active individuals.

Does Heylo contain sugar or artificial sweeteners?

No, Heylo magnesium water contains no added sugars or artificial sweeteners. We prioritise clean, natural hydration without the need for unnecessary additives.

Are there any allergens in Heylo?

Heylo is made from natural, clean ingredients and is free from common allergens such as gluten, dairy, and soy. However, please review the product label for specific ingredients to ensure it aligns with your dietary needs.

Heylo is currently available in the following delicious flavours:

Heylo Sparkling Magnesium water is currently available in the following delicious flavours: - Natural - Blackcurrant - Lemon - Cherry

Is Heylo magnesium water safe for children?

Heylo is safe for most people, but we recommend consulting with a healthcare professional before introducing any new supplements or products into your child’s diet.

Shipping | Delivery | Returns

  • How long does shipping take?
  • Can I track my order?
  • Is there a minimum order for free shipping?
  • How does the subscription service work?
  • Can I modify or cancel my subscription?*
  • Can I change the delivery address for my subscription?
  • What is your return policy?

How long does shipping take?

Orders typically ship within 1-2 business days. Standard delivery within Australia usually takes 3-7 business days, depending on your location. You will receive a tracking number once your order is dispatched, so you can monitor your delivery.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your delivery on the courier’s website.

Is there a minimum order for free shipping?

Yes, we offer free shipping on orders over AUD $70. If your order is below this threshold, standard shipping rates will apply, which are displayed at checkout.

How does the subscription service work?

Our subscription service allows you to receive a regular delivery of Heylo every 2-8 weeks with a discount on each order. It’s a convenient way to ensure you never run out of your favourite magnesium products. You can easily manage, pause, or cancel your subscription through your account at any time.

Can I modify or cancel my subscription?*

Yes, you can modify your subscription through your Heylo account. This includes changing the delivery frequency, skipping a delivery, or cancelling the subscription. We offer flexible options to suit your needs.

Can I change the delivery address for my subscription?

Yes, you can update your delivery address at any time through your account dashboard. If you have any trouble, feel free to contact our support team for assistance

What is your return policy?

At Heylo, we strive for customer satisfaction. If you are not happy with your order or there was an issue with the product, please contact us within 14 days of receiving your order. We will work with you to find a solution, whether it’s a replacement or a refund. Conditions may apply, so be sure to check our Returns Policy page for more details.

Where else can I buy Heylo?

  • Can I drink Heylo every day?
  • Where can I buy Heylo in stores?
  • What makes Heylo’s magnesium water different from other mineral waters?

Can I drink Heylo every day?

Absolutely! Heylo is designed to be enjoyed daily to support your hydration and magnesium intake. It’s a healthy choice for hydration, whether after exercise or as part of your daily routine. However we would recommend to drink no more than 3 cans a day

Where can I buy Heylo in stores?

You can purchase Heylo directly from our website. We offer convenient shipping across Australia, and you can also find Heylo at select retail locations. Check our Stockist page for more information.

What makes Heylo’s magnesium water different from other mineral waters?

Heylo is specially formulated with a higher magnesium content to support health and wellness. Unlike regular mineral waters, which may contain minimal or no magnesium, Heylo is crafted with the goal of providing a functional beverage that helps you manage stress, improve recovery, and stay hydrated.

Sustainability and Sourcing

  • Is Heylo sustainable?
  • Can I recycle Heylo packaging?

Is Heylo sustainable?

Yes! We are committed to sustainability. Heylo is proudly Australian-made from 99% Australian Ingredients, and we use recyclable packaging to reduce our environmental impact. We are also working towards B Corp certification to strengthen our commitment to social and environmental responsibility.

Can I recycle Heylo packaging?

Yes! Heylo’s packaging is fully recycleable. We are committed to sustainability, and we encourage all our customers to recycle their bottles and packaging materials to help reduce environmental impact.

Company and Brand

  • Who is Heylo?

Who is Heylo?

Heylo is a premium magnesium-infused water and supplements designed to support hydration, stress relief, and recovery. Our products are made with natural ingredients and are free from gluten, dairy, and artificial additives.

Partnerships and Collaboration

  • Do you offer bulk or wholesale purchasing?

Do you offer bulk or wholesale purchasing?

Yes, we offer wholesale/bulk purchasing options for wholesalers, gyms, clinics, health food stores, and other retailers. If you're interested in stocking Heylo, please contact us at ally@heylomg.au to discuss further