Heylo Frequently Asked Questions

Orders typically ship within 1-2 business days. Standard delivery within Australia usually takes 3-7 business days, depending on your location. You will receive a tracking number once your order is dispatched, so you can monitor your delivery.

Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your delivery on the courier’s website.

Yes, we offer free shipping on orders over AUD $70. If your order is below this threshold, standard shipping rates will apply, which are displayed at checkout.

Our subscription service allows you to receive a regular delivery of Heylo every 2-8 weeks with a discount on each order. It’s a convenient way to ensure you never run out of your favourite magnesium products. You can easily manage, pause, or cancel your subscription through your account at any time.

Yes, you can modify your subscription through your Heylo account. This includes changing the delivery frequency, skipping a delivery, or cancelling the subscription. We offer flexible options to suit your needs.

Yes, you can update your delivery address at any time through your account dashboard. If you have any trouble, feel free to contact our support team for assistance

At Heylo, we strive for customer satisfaction. If you are not happy with your order or there was an issue with the product, please contact us within 14 days of receiving your order. We will work with you to find a solution, whether it’s a replacement or a refund. Conditions may apply, so be sure to check our Returns Policy page for more details.

If your parcel is lost/damaged, we’ll reship at our cost or refund – no fuss.

Orders to metro areas are delivered free above $70 (this includes 24 can cartons)

To remote areas, delivery is free above $100. (this includes 2 x cartons or more)

Absolutely! Heylo is designed to be enjoyed daily to support your hydration and magnesium intake. It’s a healthy choice for hydration, whether after exercise or as part of your daily routine. However we would recommend to drink no more than 3 cans a day

You can purchase Heylo directly from our website. We offer convenient shipping across Australia, and you can also find Heylo at select retail locations. Check our Stockist page for more information.

Heylo is specially formulated with a higher magnesium content to support health and wellness. Unlike regular mineral waters, which may contain minimal or no magnesium, Heylo is crafted with the goal of providing a functional beverage that helps you manage stress, improve recovery, and stay hydrated.

Yes! We are committed to sustainability. Heylo is proudly Australian-made from 99% Australian Ingredients, and we use recyclable packaging to reduce our environmental impact. We are also working towards B Corp certification to strengthen our commitment to social and environmental responsibility.

Yes! Heylo’s packaging is fully recycleable. We are committed to sustainability, and we encourage all our customers to recycle their bottles and packaging materials to help reduce environmental impact.

Heylo is a premium magnesium-infused water and supplements designed to support hydration, stress relief, and recovery. Our products are made with natural ingredients and are free from gluten, dairy, and artificial additives.

Yes we certainly do.

We welcome short form reels from creators. ? and we happily will work with you to support content.

Drop us a note at hello@heylomg.au and we would love to discuss working together.

Yes, we offer wholesale/bulk purchasing options for wholesalers, gyms, clinics, health food stores, and other retailers.
You can register for a wholesale account here. or email ally@heylomg.au to discuss further